รายละเอียด(อย่างย่อ) Contents: Introduction--Using nonviolent communication to resolve conflicts--Defining and expressing needs--Sensing the needs of others--Checking to see that needs are accurately received--Providing empathy to heal the pain--Resolving disputes between groups of people--offering strategies in positive action language--Resolving conflicts with authorities--Respecting is not the same as conceding--When you can't get the two sides together--Conclusion.